In case you receive a damaged item or if you receive an incorrect item (different from what was ordered) or if a product is misrepresented on our site, please contact us by email or chat or phone within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We will give you an instant resolution.
Notwithstanding the above or any other provision, CarSonify is under no obligation to accept any returns or provide any replacements or exchange or store credit. CarSonify has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.
In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, CarSonify shall promptly issue a refund against the non-deliverable products.
The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.
While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.
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